Privacy

Privacy policy

 

1. Scope

We are delighted that you are visiting our website, and about your interest in our company and our products. We are very stringent about the protection of your personal data and your private sphere when processing personal data. Nordzucker AG processes the personal data collected when our website is visited in accordance with the applicable data protection regulations.

This website is provided and controlled by Nordzucker AG, Küchenstrasse 9, 38100 Braunschweig (“Nordzucker”, “we”, “us”, “our”). This privacy and cookie policy (“Policy“) explains what personal data we collect and process about you during your visit to and in connection with this website. It includes a description of your data subject rights, including your right to object to some of the processing which we carry out.

This website contains links to other sites. Nordzucker is not responsible for the privacy practices or the content of such other websites.

2.How do we process your personal data?

a) Personal data in connection with your visit of this website

When you visit our website, our web servers store as part of a standard procedure the IP address assigned to you by your internet service provider, as well as the web page from which you have come to visit us, the areas that you visit on our website, the type and version of browser and operating system that you use, the host name of the accessing computer as well as the date and duration of the visit.

We process such personal data for the following purposes:

  • To provide you with technical administration processes in connection with the website; and
  • To implement and maintain IT security measures.

We delete personal data which we process in connection with your visit of this website after a maximum period of 12 weeks.

b.) Personal data in connection with your requests and inquiries

Our website’s contact form requires you to give us your name, your e-mail address and the topic and content of your query. You are free to give us additional information, for example further contact details (such as a phone number or postal address).

We process such personal data for the following purpose:

  • To answer your questions or contact you in connection with your requests and inquiries, and to provide you with services and products to accommodate your requests and inquiries; and
  • For customer relationship management.

c.) Personal data in connection with newsletters

We collect and process your name and e-mail address in connection with subscriptions to our newsletters.

We process such personal data for the following purpose solely based on your consent:

  • To provide you with our newsletters;
  • To ask you to participate in product surveys; and
  • For other marketing purposes.

d.)How long do we retain your personal data?

We delete your personal data as set out in this section, unless explicitly set out in another section of this Policy.

We delete personal data which we process in connection your requests and inquiries once we have answered your request or inquiry or provided the corresponding services and/or products. We delete personal data which we process based on your consent, for example in connection you’re your subscription to newsletters, once you withdraw your consent.

As an exception, we will not delete your personal data where we still have a legitimate interest to use your personal data. For example, we may still retain your personal data to resolve disputes, or comply with legal requirements. In any case, we will not retain or use your personal data longer than necessary for the purposes outlined in this Policy.

e.)With whom do we share your personal data?

We disclose or transfer personal information to other parties as follows:

  • with other legal entities of the Nordzucker Group if this is necessary for the purposes set out in this Policy, for example if your request concerns another company of the Nordzucker Group, or to the extent this is necessary for internal administrative purposes;
  • to third party service providers that perform processing operations on our behalf in relation to the website and the purposes set out in this Policy (for example, website hosting and technical support, marketing email service providers, data analysts website developers);
  • if we are under a duty to disclose or share your personal data in order to comply with a legal obligation, or in order to enforce, defend or protect the rights and property of Nordzucker and other entities of the Nordzucker Group;
  • to government authorities, and to other third parties when compelled to do so by government and law enforcement authorities, or otherwise as required or permitted by law, including but not limited to responses to court orders.

Other than set out above, personal data will not be shared with, sold or otherwise transferred to any third party. We do not process or transfer your personal data processed under this Policy outside the European Economic Area (“EEA”), with the exception of personal data shared with Google as set out in this Policy.

  1. Cookies

We use cookies and similar technologies, such as tagging to make our websites (including our mobile sites) work better and to distinguish you from other users.

Any data collected via cookies will be used only to enhance the quality and accessibility of content, service and support to our visitors. Please see our cookie policy below for details on which cookies we use for which purposes.

  1. Your rights

Please send an email to the Nordzucker Group Data Protection Officer (see section “Contact” below for details) to invoke your rights which are set out below in detail.

 

You have the right to request information on your personal data, recipients of your personal data as well as the data processing purposes for which your personal data is used at any time. We will correct inaccurate personal data upon your request. In certain circumstances, you can request that we transfer personal information that you have provided to us as well as the deletion of your personal data.

 

Where we rely on your consent in order to process your personal data, you have the right to withdraw such consent to our further use of your personal data at any time.

 

Where we have based a processing operation on legitimate interest, you may object to the processing of your personal data, for example to answer your requests or administrative purposes, on grounds relating to your particular situation. You may control the extent to which we market to you, and you have the right to request that we stop sending you marketing messages at any time.

 

We hope that we can satisfy queries you may have about the way we process your personal data. However, if you have unresolved concerns you also have the right to complain to the data protection authorities. You can bring the complaint in your member state of residence, place of work or where an alleged infringement of data protection law has occurred.

5. Contact

Please contact the Nordzucker Group Data Protection Officer at dataprotection@nordzucker.com in connection with your rights. The Nordzucker Group Data Protection Officer is also at your disposal if you have any complaints with respect to any data protection aspects. If you have any additional questions or comments, please contact Nordzucker AG.

 

Cookie policy

We use cookies and similar technologies, such as tagging to make our websites (including our mobile sites) work better and to distinguish you from other users. Cookies are small text files are saved on your computer, smartphone or any other IT device when you visit our websites. Cookies allow for recognition of your computer/IP address and for collection of information about the pages you visit and which features you use.

  1. Own Cookies

We use cookies as part of our content management system (provided by third party service providers) to allow the site to keep persistent information across pages, based on your preferences and site activity, for example language preferences. The information collected by this cookie will be stored for the duration of your browser session in your computer’s memory.

  1. Google

We use cookies and similar technologies provided by Google, Inc. (“Google”) for different purposes.

For more information on Google’s processing of personal data, please read Google’s privacy policy (https://policies.google.com/privacy?hl=en).

a.) Google Analytics

We use Google Analytics, a web analytics service provided by Google. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.

Please note that we have extended the program code of Google Analytics to include the function “gat._anonymizeip(), so that Google will truncate/anonymise the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.

You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under the following link (https://tools.google.com/dlpage/gaoptout?hl=de). Furthermore, you may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Further information on Google Analytics can be found under http://www.google.com/analytics/terms/de.html and http://www.google.com/intl/de/analytics/privacyoverview.

b.) Google reCAPTCHA

We use reCAPTCHA to check for security purposes, in particular to protect our website from abusive automated crawling and spam. reCAPTCHA assesses whether data provided on our website, for e.g. in our contact form, has been provided by a human or by an automated program. For this purpose, reCAPTCHA automatically evaluates various information (e.g. IP address, how long the user has been on the website, or mouse movements made by the user)

Further information on Google reCAPTCHA can be found under https://www.google.com/recaptcha/intro/android.html.

c.)Google+

We use Google+, to identify users logged in on Google+ for the purposes of sharing content on Google+. This feature only processes your personal data if you are logged in on Google+ when visiting our website and while clicking the Google+ button on our website.

Further information on Google+ can be found under https://policies.google.com/privacy.

 

  1. Facebook

We use Facebook, provided by Facebook, Inc., to identify users logged in on Facebook for the purposes of sharing content on Facebook. This feature only processes your personal data if you are logged in on Facebook when visiting our website and while clicking the Facebook button on our website.

Further information on Facebook can be found under https://www.facebook.com/privacy/explanation.

  1. How to disable cookies?
    You can disable cookies as set out above for the specific cookies. Please see the respective section for details. In addition, you can disable cookies by changing your browser settings. Disabling cookies may limit the functionality of the website. Please refer to the help guide for your browser below for further guidance on how to delete cookies from your browser.
  • For Internet Explorer, a help guide is available here
  • For Mozilla, a help guide is available here
  • For Chrome, a help guide is available here
  • For Safari, a help guide is available here